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· ISO 9000 SERIES INTRODUCTION & FAQs 1 - 4
o
1. What is ISO 9000? What
is new for 2000?
o 2. Why is there an ISO?
o 3. Who or What is "ISO"?
o 4. What is the "origin" for the ISO name?
The ISO 9000 Series of International Quality Assurance System Standards is having a profound impact on US companies!
In the past, ISO 9000 has given registered companies a competitive advantage.
THERE HAS BEEN A CHANGE.
ISO 9000 registration is becoming
a competitive necessity.
FREQUENTLY Asked ISO 9000 Series QUESTIONS:
1.
What is ISO 9000? A set of international quality management standards that
define "Comprehensive Quality Management Concepts and Guidance."
This Set is undergoing a major evolution. ISO 9001, ISO 9002, and ISO 9003 were
updated in 1994 – hence
The most
comprehensive of these is:
"ISO 9001:1994 Quality systems - Model for quality assurance in design, development, production, installation and servicing.
What is new for ISO 9001-2000 versus ISO 9001-1994
From the launch document. “Among the changes made are the following:
·
reduced number of standards;
·
explicit requirements for achieving customer
satisfaction and continual improvement;
·
more logical structure;
·
an approach based on managing organizational processes;
·
easier to use by service-sector organizations and by
small businesses;
·
built on eight universal quality management principles;
·
possibility of going beyond certification to achieving
satisfaction not just of customers, but of all interested parties, such as
employees, shareholders and society as a whole.”
2. Why is there an ISO? "(Extracted
from ISO 9000-1 1994 Introduction) Organizations supply products intended to
satisfy customers' needs and/or requirements. Increased global competition has
led to increasingly more stringent customer expectations with regard to
quality. To be competitive and to maintain good economic performance,
organizations/suppliers need to employ increasingly effective and efficient
systems. Such systems should result in continual improvements in
quality and increased satisfaction of the organization's customers and other
stakeholders.
The management system of an organization is influenced by the objectives of the organization, by its products, and by the practices specific to the organization and, therefore, quality systems also vary from one organization to another. A major purpose of quality management is to improve the systems and processes so that continual improvement of quality can be achieved.
3. Who or What is "ISO"? ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (comprising about 140 members), one in each country. The work of preparing International Standards is normally carried out through ISO technical committees. ~~~ The American National Standards Institute (ANSI) is the U.S. member body of ISO. ASQC is the U.S. member of ANSI responsible for quality management and related standards.
4. What is the "origin" for the ISO name? The name ISO originated from the idea of "Equal" as in ISObar "... to promote convergence between the various national systems of the kind and to avoid their becoming obstacles to trade, international guidelines ...
End FAQ 1. What is ISO 9000? 2. Why is there an ISO? 3. Who or what is "ISO"? 4. What is the "origin" for the ISO name?
GO to FAQ 5.
What Constitutes the ISO "Family"?
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